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30 Day Money Back Guarantee

Easy No Hassle Returns - Collection from your home or work

We are now offering easy / no hassle returns on all products. There is a small charge of £20/€20. This is a premium service where our courier partner DPD will collect the product from your home, a neighbour or your place of work on a day of your choosing.

Why do we charge? We only charge the customer a small fraction of what the cost would normally be for a courier home collection. We are sold exclusively online so we want our customers to be 100% happy and committed to our products by trying them out in their own home before using fully. So why not try Vondero today. You will either like us, or get your money back – minus the small collection fee. If for any reason the item is not to your liking then carefully repack it and email us using our contact form requesting an Easy No Hassle Return.
Please note: items being returned must be fit for resale. You can take the items out of the packaging and put them together to see what they are like but they cannot be used outdoors. If you do not wish to use this service you can of course return your item using a courier service of your own choosing but any costs associated with that service must be fully borne by the customer.
While we offer low cost collection costs for customers who, in the unlikely event want to return an item it is imperative that the customer fully cooperates with the courier and Vondero regarding the collection time/date. As we are charged by the courier for attempting to collect a parcel, if the collection is not successful and we need to reorder a collection we will need to charge you again for each subsequent attempt. When a date is provided for collection DPD will collect on that specific day so its important you ensure someone is home on that day to hand over the parcel, otherwise a new date will have to be ordered and charged for.

30 Day Money Back Guarantee (Cooling off Period).

If you are not 100% happy with your product then you can send it back to Vondero without a reason for the return within 30 days of receiving your item. Please note you must contact us via our contact us page and request a returns code. This returns code must be labelled on items being issued back to Vondero. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Vondero must be borne by the customer or alternatively you can use our home collection service as detailed above in the Easy No Hassle Returns section. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

After the Cooling off Period.

If we receive your unwanted purchase after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must contact us via our contact us page and request a returns code before shipping your item back to us. This returns code must be labelled on all parcels. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resellable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resellable condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Vondero must be borne by the customer or alternatively you can use our home collection service as detailed above in the Easy No Hassle Returns section. We value your custom and we endeavor to resolve all queries as quickly as possible. Your statutory rights are not effected.

Express Priority Shipping

Whilst we offer free standard delivery on orders over £45/€50, we also offer a paid shipping service called Express Priority Shipping. This is a quicker service and your order will be shipped and processed ahead of all non-priority shipments. All orders under £45/€50 are automatically shipped via Express Priority Shipping (Express shipping charges apply and are refundable if you return your order). Please note: Where you have the choice of Free Shipping or Express Priority Shipping and you opt for the the Express Priority Shipping, the shipping costs are non-refundable.

Returned to sender & Undeliverable Shipments

There will be a nominal administration charge of £10 / €10 to the customer if a parcel is attempted to be delivered and being shipped back to Vondero as "Return to Sender". Reasons a parcel can be marked as "Return to Sender" include but are not limited to the following reasons:

Addresses which are "Undeliverable" will incur the full cost of shipping to addressee.
The above charge will be deducted from the order refund once we have the goods back in our possession.

Please note:


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