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Returns & Refunds

730 Day/ 2 Year Return Policy:

Once you have valid proof of purchase in the form of a receipt, invoice or similar then you can avail of our amazing 2 year returns policy. Unfortunately Vondero cannot entertain credit card statements as a form of proof of purchase. We offer a full 2 years return on all unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the box and product therein must be fit for resale. The product must also be still available to purchase from the manufacturer at the time of return. Fees apply please see below "After the cooling off period"


30 Day Money Back Guarantee (Cooling off period).

If you are not 100% happy with your product then you can send it back to Vondero without a reason for the return within 30 days of receiving your item. Please note you must contact us via our Contact Us page requesting a returns code. This returns code must be labelled on items being issued back to Vondero. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Vondero must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.


After the cooling off period.

If you are not 100% happy with your product and it is received by Vondero after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must contact us via our Contact Us page requesting a returns code. This returns code must be labelled on items being issued back to Vondero. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Vondero must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.


Returned to sender & Undeliverable Shipments

There will be a nominal administration charge of £10 / €10 to the customer if a parcel is attempted to be delivered and being shipped back to Vondero as "Return to Sender". Reasons a parcel can be marked as "Return to Sender" include the following reasons:




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