Terms & Conditions
Use of This Web Site
Access to and use of this website is provided subject to the Terms and Conditions of Use (this document) which you should read carefully. By accessing this website you hereby accept same. While Vonder has taken all reasonable steps to ensure the accuracy and completeness of the information on the pages of this site it can accept no legal liability in respect of any inaccuracy or incompleteness in such information. Vondero is not responsible for the contents of any off site pages referenced or linked to.
Disclaimer and Waiver of Liability
Every effort has been made to ensure that the information provided on this website is accurate and up-to-date. If you notice any errors or omissions please let us know as soon as possible. Images on this website are for reference only and any variations in shade or minimal design changes that do not change the use nor the general overall look of a product will not be cause for any liability whatsoever on our part. Slight design changes or upgrades can occur frequently across all products and brands at any time of the year and hence the product you receive may in some rare circumstances differ very slightly from the image shown on our website and will not be cause for any liability whatsoever on our part. It is our policy to respond and correct errors within 7 working days of receiving accurate and verified information. Report any errors to us via our Contact Us page. Vondero and its employees or agents assume no responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided on the web site at this time and do not accept any liability whatsoever arising from any errors or omissions. The site sometimes links to external sites over which Vondero has no control and accepts no responsibility. Any links from this website to external websites are provided as a matter of convenience only. They should not be taken as an endorsement of the contents or practices of those external websites.
730 Day/ 2 Year Return Policy:
Once you have valid proof of purchase in the form of a receipt, invoice or similar then you can avail of our amazing 2 year returns policy. Unfortunately Vondero cannot entertain credit card statements as a form of proof of purchase. We offer a full 2 years return on all unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the box and product therein must be fit for resale. The product must also be still available to purchase from the manufacturer at the time of return. Fees apply please see below "After the cooling off period"
No Hassle Returns Policy
Returns for internet orders. Cooling off period. If you are not 100% happy with your product then you can send it back to Vondero without a reason for the return within 30 days of receiving your item. Please note you must contact us via our Contact Us page requesting a returns code. This returns code must be labelled on items being issued back to Vondero. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Vondero must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected. After the cooling off period. If you are not 100% happy with your product and it is received by Vondero after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must contact us via our Contact Us page requesting a returns code. This returns code must be labelled on items being issued back to Vondero. Please note, if sending products back to Vondero the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Vonder must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
Every care is taken in ensuring a prompt and reliable delivery of goods. Unfortunately in some circumstances completely out of our control parcels can become delayed during transit. Due to customs and postage regulation variations, orders shipping outside of Ireland and the UK may take up to 28 days to be delivered from date of shipment. This is completely out of our control and we cannot investigate any claims for lost parcels until 28 days from date of shipment has elapsed.
Our promise to you. All Vondero brand products include our 12 month warranty promise. When you purchase a Vonder product you are getting our commitment to you, our customer, to provide you with an excellent product and an excellent aftercare service.
12 Months Product Warranty
Your Vondero products are automatically covered by this warranty for 12 months from the date of purchase against material or manufacturing defects. This warranty is offered in addition to, and does not affect, your statutory rights.
What is covered under your 12 month product warranty:
- All manufacturing faults on the product
- All manufacturing faults on the wheels (excluding wear and tear of tyres)
What your 12 month product warranty does not cover:
- Normal wear and tear, accidental damage, and damage caused by improper use, negligence, misuse or by not following the maintenance
- If repairs have been carried out by third parties or a person who is not authorised or approved by us
- If your product becomes faulty after or during use with any accessory that has not been approved by Vondero
- Damage to handle bar foam or rubber as a result of normal use
- Tyre punctures
- Airline or transport damage. When traveling, immediately check your Vondero product(s) after they have been handled by a
- transporter (i.e. baggage handlers) and report any damage directly to them
How to make a Warranty Claim
If you experience a problem with your product, simply contact us via our Contact Us page and we will get the resolution process in motion. To help speed things up, when you email us please include your order number, a picture of the issue and your serial number. 95% of the time warranty claims are resolved with us sending you the part you need (free of charge) and we don't request the original part to be sent back to us. In some cases we may need to collect the part and carry out a repair in our service centre. If this is the case we will arrange the collection and re-delivery through our couriers and there will be no costs to you.
Warranty Terms and Conditions
This product warranty is our quality promise to you. We guarantee that this product is free from defects in workmanship and manufacturing materials at the time of purchase. During the production process your product was subjected to various quality checks however if despite our best efforts your product shows signs of material or manufacturing fault within the warranty period we will comply with the warranty terms & conditions. After purchasing your product(s), please keep the original order number safe. It will have been emailed to you at the time of order. We can only offer warranty services under this warranty to customers who can present the original proof of purchase from our Vondero website. If your product suffers a fault during the warranty period we will always endeavour to repair or replace like for like. However, we reserve the right to discontinue a model, colour way or accessory. If this occurs then we will replace your faulty item with one from our range which is of the nearest colour and value. Where products or parts are replaced or repaired during the warranty period, this does not extend the warranty beyond the 12 month period from date of original purchase. The warranty will also apply if your Vonder was received as a gift. The warranty can be used by the owner of the product at any given time within the warranty period as long as the original proof of purchase can be provided. Please note that our liability under this warranty is limited to the repair obligations set out below. We do not offer any monetary recompense for any claims under this warranty. However, nothing in this warranty affects any of your statutory rights.
If you do happen to accidentally damage your product, do not worry. We offer low cost spare parts on almost all products and parts. Contact us for further information.
As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Vonder within 14 days of the item being received. Failure to outline missing items to Vondero will result in a forfeiture in obligations to replace missing parts from Vondero.If you deem the item you received as being faulty and it is within the 12 months manufacturer's warranty then you can send the item back to Vondero for inspection by our returns department. Please note you must contact us via our Contact Us page requesting a returns code. This returns code must be labelled on items being issued back to Vondero. Warranty varies between manufacturers so it is advised to contact Vondero regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product. Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Vondero. A faulty piece of a larger item shall not warrant return of the entire item and Vondero will replace or repair the part required once it has been returned to Vondero. Costs for sending items back to Vondero are borne by the customer. If you receive a wrong item then Vondero must be notified within 14 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then Vondero will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by Vondero and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
Returned to sender & Undeliverable Shipments
There will be a nominal administration charge of €10 to the customer if a parcel is attempted to be delivered and being shipped back to Vondero as "Return to Sender". Reasons a parcel can be marked as "Return to Sender" include the following reasons:
- Customer failed to collect the parcel at the local post office after the parcel was attempted to be delivered to the addressee address.
- Customer Changed their mind on purchase and refused to sign for the delivery
- Customer was not available to sign for the purchase and the courier company sent the goods back to Vondero
- Addresses which are "Undeliverable" will incur the full cost of shipping to addressee.
- The above charge will be deducted from the order refund once we have the goods back in our possession.
- Under no circumstances should an item be returned to Vondero without a returns code issued to you by Vondero.
- All items purchased via the website must be returned through the appropriate channels as outlined above.
- Any items to be returned to Vondero remain the property of the customer until a full returns inspection and verification has been carried out. After which Vondero reserves the right to refuse the returned item(s).
- Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Vonder will issue refunds within 48 hours of authorisation for same and Vondero will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.
- In the event that Vondero is arranging a collection or pick up from a customer where an arrangement for collection has been made, and should the couriers be unable to collect for reason being the fault of the customer resulting in another collection to be required, additional fees will incur to pay for the couriers failed collection attempt.
- Goods which are attempted to be delivered and then returned to sender will incur an administration charge which is non-negotiable. We provide tracking data to insure customers know when to expect their orders. These must be frequently checked and if "attempted delivery" is noted on the tracking details then the customer must contact the courier company immediately to ensure the goods do not go back to us as "Return to Sender"
Limitation of Liability
In no event, regardless of cause, shall vonder be liable for any indirect, special, incidental, punitive or consequential damages of any kind, whether arising under breach of contract, tort (including negligence), strict liability or otherwise, and whether based on this agreement or otherwise, even if advised of the possibility of such damages. The items sold on this website have been tested to the relevant European Standards. It is the customers responsibility to ensure the items they purchase are suitable for use in their own state, country, territory or region or where ever else they intend to use the items purchased. No litigation,tort or otherwise will be in any jurisdiction other than ireland. Vondero accept no liability whatsoever , and will not be held responsible or liable under any circumstances for any damages whatsoever arising from the purchased items use outside of the European Union.